Question 1

OUR FLEET POLICY

Accepted Answer

We aim to conduct all our logistics activities in compliance with laws, international transportation regulations, and company policies,
To determine the responsibilities of our fleet operation processes and to execute these processes with employees who have the necessary qualifications and training,
To protect the health and safety of our operations, drivers, and other individuals we interact with, identify risks to prevent potential accidents, and take measures to minimize these risks.

Question 2

OUR WASTE MANAGEMENT POLICY

Accepted Answer

In situations where waste generation is inevitable, we aim to be a solution partner by providing waste reuse, recycling, and waste management solutions. At the same time, we will continuously review and improve our waste management policy to make our waste management processes more effective and sustainable. It is our goal to establish appropriate infrastructure for the segregation of paper, plastic, glass, metal, and other materials. We intend to minimize waste generation and commit to taking necessary measures to reduce waste formation by reviewing consumption habits and business processes. Our organization aims to reduce our environmental impact and contribute to a sustainable future by embracing our waste management policy.

Question 3

SUSTAINABILITY POLICY

Accepted Answer

To ensure a sustainable future, we embrace the commitment to fulfilling our economic, social, and environmental responsibilities, considering the expectations and needs of all stakeholders in our value chain, with respect for both people and nature.

Question 4

OUR QUALITY POLICY

Accepted Answer

" At ABC Logistics, we prioritize the following principles in line with our mission, vision, management approach, and values:
Embracing a participative and collaborative contemporary and dynamic management approach to meet the continuously evolving needs of our personnel and stakeholders, thereby enhancing employee motivation and performance.
Providing necessary resources and effectively utilizing time in achieving our core objectives.
Delivering faster services to our employees and business partners by leveraging technology.
Measuring customer satisfaction and increasing satisfaction rates by continuously improving services and activities.
Aiming to become a significant logistics hub in the future world by strengthening the quality in our organizational culture, particularly by supporting logistics and planning activities. In pursuit of this goal, we aim to elevate our quality standards, embrace principles of continuous improvement, and ensure excellence in logistics and planning processes.
We value the participation and support of all our employees for the successful implementation of this policy. We will transparently communicate this policy to all our stakeholders, periodically review, and update it."

Question 5

OUR MANAGEMENT POLICY

Accepted Answer

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In our globalizing and rapidly evolving world, our aim is to provide the most effective and efficient service to meet customer expectations, comply with national and international legal requirements, and ensure customer satisfaction by continuously modifying and renewing our service quality according to our quality protocols.
ABC Logistics Management Policy Principles:
Regularly improving our management systems by keeping up with developments,
Using our internal and external resources effectively and efficiently in our activities,
Establishing a communication with our customers that is accurate, honest, and based on trust,
Providing our customers with different and economical logistics solutions in our activities,
Complying with national and international regulations and laws in our services,
Managing all our activities with a sense of responsibility.

Question 6

OUR INFORMATION SECURITY POLICY

Accepted Answer

ABC Logistics Inc. places a high level of importance on information security to enhance corporate reputation and to protect its own business continuity as well as the significant and/or sensitive information of its stakeholders. In accordance with the Information Security Management System (ISMS), it adopts and manages the following aspects within its defined activities:
Professionalism and Creativity:
Safeguarding information by ensuring the accessibility, integrity, and confidentiality of all necessary information in our operations.
Ensuring compliance with information security management system requirements, national and international legal requirements, regulations, and continuously improving the system's compliance and effectiveness.
Enhancing the knowledge and skills of employees to ensure their contribution to information security.
Raising awareness among employees, customers, and third parties about information security to protect their own and stakeholders' information.
Developing business continuity plans and taking proactive measures against changing and evolving information security threats through risk analysis.
Creating appropriate physical and electronic environments for the security of information assets and ensuring timely detection, intervention, and elimination of security breaches when they occur.
All employees and suppliers of the organization are obligated to act in accordance with the Information Security Management System policies, procedures, and controls, and fulfill the responsibilities assigned to them.
Senior management is responsible for updating the ISMS policy to adapt to changing conditions, ensuring that this policy is known, understood, fully implemented at all levels within the company, and ensuring that all employees comply with this policy.

Question 7

HUMAN RESOURCES POLICY

Accepted Answer

Working at ABC Logistics means being a part of the ABC family." The HR policy of ABC Logistics aims to create a fair, healthy, safe, and respectful work environment in compliance with labor laws and regulations, supporting the development of its employees to foster the company's growth together with its employees.
Recruitment and Selection Process:
To reach candidates who will contribute to our corporate culture by adapting and adding value, we utilize career portals, print advertisements, internal announcements, approved consulting firms, and support from the Turkish Employment Agency (İŞKUR). Anyone is free to apply for these positions.
Our goal is to recruit candidates who possess the knowledge, skills, qualifications, and competencies required for the vacant positions determined in accordance with the budget work carried out at the beginning of each year. Discrimination based on factors such as language, religion, race, gender, or physical disability is unacceptable during recruitment and within the organization.
Initial interviews with suitable candidates are conducted by the human resources recruitment team or regional managers in the relevant regions. Personality inventories, foreign language exams, and competency-based interviews are conducted based on the defined qualifications and competencies of the respective position. Suitable candidates are referred to department managers for further interviews. A job offer is made by the Human Resources department to the candidate who receives approval from all selection and placement processes.
Performance Management System:
The company aims for continuous improvement in both organizational and employee performance. In our Performance Management System (PMS) based on goals and competencies, the company evaluates performance based on numerical data aligned with business objectives. You will be informed within 48 hours.

Question 8

OUR ENERGY POLICY

Accepted Answer

ABC International Transportation Trade and Industry Inc. accepts as a principle to continuously improve energy performance in all our activities with a consciousness of transportation, and to make it sustainable from an environmental and economic perspective.
With this understanding;
We commit to full compliance with national energy legislation, international standards, and other requirements for which we are responsible.
We aim to ensure the availability of information and necessary resources for the realization of energy goals.
We aim to use energy and natural resources efficiently in all our processes, and to continuously improve our energy performance through energy efficiency studies and improvement projects.
We aim to evaluate and use alternative energy sources that minimize environmental impacts by closely monitoring technological developments.
We commit to using our energy and natural resources efficiently in line with the principles of sustainable development.
We aim to increase the energy awareness of employees and customers throughout the organization.
We aim to minimize energy losses and maximize the utilization of released gases and waste heat.
We commit to ensuring the preference of energy-efficient technologies and practices for the equipment and services to be purchased.
We commit to integrating the documented Energy Management System into corporate governance practices and to periodically reviewing and improving the goals.
We optimize our operational and maintenance processes to focus on material selection that enhances energy performance, energy-efficient system designs, and sustainable service methods.
We consider the participation and support of all our employees essential for the successful implementation of this policy. We will transparently communicate this policy to all stakeholders and periodically review and update it.

Question 9

OUR CUSTOMER SATISFACTION POLICY

Accepted Answer

ABC International Transportation Trade and Industry Inc. has established a complaint handling policy and set objectives to maximize customer satisfaction and ensure continuous improvement by effectively addressing complaints.
With this approach:
Complaint handling processes are conducted in accordance with the general activities determined by management systems, complying with the standard requirements of ISO 10002 Customer Satisfaction Management System and legal regulations, and maintaining them.
Respecting customer rights and adopting the principle of responding to complaints fairly and promptly.
Evaluating the opinions of customers, staff, and other relevant parties regarding complaints and improving the process accordingly.
The resolution process of complaints will be completed as soon as possible, and customer satisfaction will be ensured. Necessary resources will be provided for this purpose.
Using customer feedback and complaint statistics to determine strategies for continuous improvement.
Continuously improving by following practices that increase employee satisfaction and productivity.
Observing and monitoring customer expectations, suggestions, and complaints, and providing feedback and recommendations.
Planning and implementing necessary training for the ISO 10002 Customer Satisfaction Management System activities.
Complaints are received through designated communication channels and meticulously recorded.
We consider the participation and support of all our employees essential for the successful implementation of this policy. We will transparently communicate this policy to all our stakeholders, periodically review, and update it.

OUR POLICIES

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