OUR POLICIES

ABC International Transportation Trade and Industry Inc. has established a complaint handling policy and set objectives to maximize customer satisfaction and ensure continuous improvement by effectively addressing complaints. With this approach: Complaint handling processes are conducted in accordance with the general activities determined by management systems, complying with the standard requirements of ISO 10002 Customer Satisfaction Management System and legal regulations, and maintaining them. Respecting customer rights and adopting the principle of responding to complaints fairly and promptly. Evaluating the opinions of customers, staff, and other relevant parties regarding complaints and improving the process accordingly. The resolution process of complaints will be completed as soon as possible, and customer satisfaction will be ensured. Necessary resources will be provided for this purpose. Using customer feedback and complaint statistics to determine strategies for continuous improvement. Continuously improving by following practices that increase employee satisfaction and productivity. Observing and monitoring customer expectations, suggestions, and complaints, and providing feedback and recommendations. Planning and implementing necessary training for the ISO 10002 Customer Satisfaction Management System activities. Complaints are received through designated communication channels and meticulously recorded. We consider the participation and support of all our employees essential for the successful implementation of this policy. We will transparently communicate this policy to all our stakeholders, periodically review, and update it.

ABC Logistics Inc. places a high level of importance on information security to enhance corporate reputation and to protect its own business continuity as well as the significant and/or sensitive information of its stakeholders. In accordance with the Information Security Management System (ISMS), it adopts and manages the following aspects within its defined activities: Professionalism and Creativity: Safeguarding information by ensuring the accessibility, integrity, and confidentiality of all necessary information in our operations. Ensuring compliance with information security management system requirements, national and international legal requirements, regulations, and continuously improving the system's compliance and effectiveness. Enhancing the knowledge and skills of employees to ensure their contribution to information security. Raising awareness among employees, customers, and third parties about information security to protect their own and stakeholders' information. Developing business continuity plans and taking proactive measures against changing and evolving information security threats through risk analysis. Creating appropriate physical and electronic environments for the security of information assets and ensuring timely detection, intervention, and elimination of security breaches when they occur. All employees and suppliers of the organization are obligated to act in accordance with the Information Security Management System policies, procedures, and controls, and fulfill the responsibilities assigned to them. Senior management is responsible for updating the ISMS policy to adapt to changing conditions, ensuring that this policy is known, understood, fully implemented at all levels within the company, and ensuring that all employees comply with this policy.